Integrated Ticketing System in Shared Website Hosting
The ticketing system that we use for our Linux shared website hosting isn’t separate from the web hosting account. It is an integral part of our fully featured Hepsia Control Panel and you’ll be able to access it at any given moment with only a couple of clicks of the mouse, without signing out of your web hosting account. The ticketing system features a quick-search field, so you can track the status of practically any ticket that you’ve already posted, if needed. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to fix a given issue before you actually post a ticket. The ticket response time is maximum 60 minutes, so you can get quick assistance at any specific time and if our client service team advises you to do something in your hosting account, you can do it momentarily without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, so you won’t require some other platform to get in touch with our client care staff – you can do this on the spot in the event that you run into a complication. Opening a new ticket takes several mouse clicks and tracking down an older one is just as simple. Using our intelligent search functionality, you can quickly find any ticket that you’ve already sent. You can open a ticket at any given moment whatsoever since our client care team members are at your service 24x7x365 and respond in no more than one hour, even though it rarely takes this much to receive an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about the need to use two or more platforms to fix a simple issue.